Implementation Consultant – Enterprise SaaS / Client Implementation – Remote, USA (East Coast / Georgia preferred)
Are you the kind of Implementation Consultant who’d rather be the person making sure a go-live actually lands, not just sit in on the kickoff call and hope for the best?
We’re working with an established, fast-growing software business who have expanded into the US and are looking for their first US hire. As this is their first US-based hire on the implementation side, you’d be the one setting the tone for how the role works over there.
This is a fully remote role, based anywhere in the US, though candidates around Atlanta, GA or elsewhere on the East Coast are of particular interest due to time-zones with the UK – it’s a strong hub for the regular client travel the role involves, and keeps a workable overlap with the UK/NI team.
The deal’s already done by the time you get involved – you’re the one who turns it into a working, live implementation. That means owning scoping, configuration, training, ongoing support and the client relationship, with success measured pretty simply: did the implementation go well or didn’t it.
What you’ll be doing:
- Owning successful delivery of client implementations from kickoff through to go-live
- Running light post-sales scoping sessions before configuring the platform to match what’s been sold
- Running the project largely on your own steam – part project manager, part trainer, part configuration specialist
- Traveling to client sites roughly twice a month for scoping and implementation work – current clients are spread across Texas, Florida, South Carolina and New Jersey, with more being added
- Providing ongoing software support to clients post-go-live
- Staying close enough to the account after go-live that renewals and customer success stay on track
This is genuinely a varied role – project manager, configuration specialist, trainer, support and client-facing consultant all in one, depending on the day.
What they’re looking for:
- Experience in an Implementation Consultant, Solutions Consultant or similar customer-facing delivery role for a software/technology business
- Background in a complex, configuration-heavy software environment – ERP experience is the closest fit if you haven’t worked in this exact space
- Comfortable owning a full implementation rather than handing pieces off to other teams
- Confident managing client expectations and able to push back diplomatically when needed
- Willing to travel domestically a few times per month as a normal part of the role
The kind of person who’ll do well here:
- You like being the person who makes sure things actually land, not just gets a project started
- You don’t mind wearing several hats on one project rather than working in a narrow lane
- You’re comfortable having a tricky conversation with a client when expectations need resetting
- You actually enjoy the travel side of the job, rather than just tolerating it
Why this is worth a look:
This is a chance to be the first person to shape what implementation looks like for this company in the US – with real autonomy over how you deliver, direct access to leadership, and room to grow into more (including scope for further US hires) if it goes well.
If you want a role where delivering the implementation is genuinely down to you, rather than someone else’s process, this is worth a conversation.
